E-Commerce Blog

It’s rare to see Google command anything less than a large presence in just about any given e-business study these days, and the latest annual American Customer Satisfaction Index from the University of Michigan is no exception: ACSI scores for e-business rose 5.5 percent to 79.3 on ACSI’s 100-point scale. That jump can largely be attributed to Google’s own 10 percent climb to a score of 86. “Google continues to separate itself from the crowd not only in terms of market share but also in satisfaction,” Larry Freed, president and CEO of ForeSee Results, told CRM Buyer.

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Search Sites Edge Out Portals in Customer Satisfaction

A nationwide study released Tuesday by the Communications Workers of America labor union found that Internet connection speeds in the United States have increased little over the past year. The nation’s median data download speed gained just 0.4 megabits per second, it reported. At that rate, it will take more than 100 years before the U.S. attains speeds currently found in Japan, according to the CWA. The CWA’s findings are based on aggregated data culled from some 230,000 Internet users who participated in the organization’s Speed Matters Speed Test.

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You Call That Broadband? Group Decries Plodding Pace of US Net Speed

Marketing around the Olympics used to be like a 100-meter cakewalk. You’d pay a gazillion dollars to the International Olympic Committee, then pay a gazillion more to brag like heck about it on TV and in print ads. That was then. This is now: Add on a multi-pronged digital ad strategy that feeds on megabuzz. It must touch all the hot buttons from the hippest social-networking sites to the coolest blogs to the cell phones of those most coveted by marketers — trendsetters ages 18 to 26.

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Olympics Marketing Battle Cry: Viral, Social, Digital

Yahoo, HP and Intel are collaborating on an ambitious research endeavor called “Cloud Computing Test Bed” — designed to support cloud computing research and education at universities. Users will be able to develop and test software, data center management, and hardware associated with cloud computing on this large-scale grid. The three companies are partnering with the Infocomm Development Authority of Singapore, the University of Illinois at Urbana-Champaign and the Karlsruhe Institute of Technology in Germany on the project.

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Yahoo, HP, Intel Give Ivory Towers a Stairway to the Cloud

At first it seemed like ordinary shoplifting — stuffing a few pairs of jeans into an oversize bag and walking out of the store. But the thieves got bolder. They began showing up in groups of five or six in the middle of the day, spraying store clerks with mace and knocking customers out of the way as they gathered armfuls of clothes. Sometimes they tossed a brick through the glass. Sometimes they drove a truck through the front door. The thieves aren’t looking for just any kind of jeans. They’re snatching high-end designer duds that sell for $150 to $350.

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Smash, Grab, Then Make a Killing Online