E-Commerce Blog

A newly released consumer survey from Harris Interactive, a research firm, and Volusion, a hosted shopping cart company, suggests that payment security is—not surprisingly—a top issue for online shoppers.

The survey asked more than 2,400 online shoppers aged 18 or older what factors influenced them to buy from a particular online store initially. In response, 93 percent thought that a secure checkout process was important or very important.

The survey also found that a variety of quality products and easy to use navigation and features are also important.

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Secure Checkout Most Important in Attracting New Customers

Its no secret that online purchasing has gone through the roof, and it continues to increase by the day. I haven’t seen any recent numbers put to it but I am guessing as of the first of October that Christmas purchases online are way ahead of what the were a year prior. Add this price of gas thing to the mix and I bet you’ll even more of an increase in online purchases.

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Succeeding With Your Ecommerce Venture

Order fulfillment companies handle the entire backend operation of your business allowing you to focus on efforts that will drive traffic and sales to your website. Let’s face it, spending time organizing your merchandise, ordering boxes, and shipping orders is not fun nor does it drive traffic to your site.

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E-Commerce Startups - 5 Reasons You Should Outsource Fulfillment

One of the hallmarks of CRM is that its footprint keeps expanding. I think part of the reason is that we have taken to lumping everything that is not a back-office application area into CRM. In fact, some people are even using front office interchangeably with CRM these days, myself included. I am of the opinion that CRM should cast a big shadow because there are so many things that we do in the front office that have not been automated and because CRM vendors like Salesforce.com have taken a lead in application development.

Excerpt from:
CRM’s Big Shadow

As more buyers and sellers look to the Web and as other parties in the real estate value chain move to Web-enabled business software platforms, the real estate industry has begun to embrace CRM as a sales tool. While enterprise-level leaders such as Oracle and SAP don’t have specific CRM offerings for real estate agents, they do offer real estate management tools for their clientele. Meanwhile, development and growing use of Software as a Service CRM solutions is beginning to change the competitive landscape, and the way real estate agencies manage their sales and work forces.

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Real Estate Discovers CRM, Part 2: Trying Out the Tools