E-Commerce Blog

The health insurance industry, especially in the U.S., has a long way to go before it achieves a high level of performance in the use of customer relationship management tools. However, pressure is coming from market forces — including new government healthcare reform policies — that will compel improvements in health insurance CRM, whether insurance companies want it or not. A new wrinkle in health insurance that is just now emerging as a major factor — and one that will be more important in the future — is Consumer Directed Healthcare.

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Health Insurance CRM, Part 1: Shifting Into Catch-Up Mode

More people have been arrested in recent years for sexually soliciting youths online, but the sharp increase comes from better enforcement, and the Internet remains a relatively safe social environment, researchers said in a new study. In a report released Tuesday, the researchers saw a nearly fivefold jump in arrests for soliciting undercover investigators who posed as juveniles — to 3,100 in 2006, from 644 in 2000, the last time the study was conducted. By contrast, arrests for solicitations of actual children increased 21 percent to about 615 in 2006, from an estimated 508 in 2000.

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Study: Underage-Solicitation Stings Nab More Web Predators

While a relatively small number of visitors are using the search function on websites, conversion rates through site search are up to 50%