E-Commerce Blog

A former IBM executive is going against the company’s wishes and joining Apple. Mark Papermaster, previously vice president of IBM’s blade server unit, will become head of the iPod and iPhone development team, Apple has confirmed. IBM has already filed a lawsuit to try to stop his hire. Papermaster is under a one-year non-compete agreement, IBM says, due to his inside knowledge of the company’s workings. Litigation is now pending, with IBM promising to take the case to its fullest potential in court.

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A Blade Server Guy in an iPod World: What Gives?

In the world of online consumerism where majority of customers do business with faceless entities, transactions are closed in the name of trust. Often, these customers feel that their trust is broken with empty promises. Part of your job is to know what these circumstances are and to stay away from them.

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The Hassles of Online Consumerism

Most retailers experience a downturn in a weak economy. As consumers rein in spending, a downturn is usually not distributed equally among all retailers. The extent of the downturn depends on a number of factors, including geographic location of stores, product categories being sold and specific market segments. In order to survive a tightening economic climate, retailers must focus on their short- and long-term objectives. Despite the current economic condition, retailers should continue to explore investments in technologies that provide improved customer service.

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Stop Giving Your Customers Reasons to Leave

The competitive environment that characterizes today’s broadband and value-added services landscape benefits the growth of many digital lifestyle products and services. Consumers are also primary beneficiaries of increased competition among carriers. Case studies reveal that when at least two service providers on relatively equal footing in terms of offerings are actively battling to acquire and retain customers, the end results tend to be 1) lower prices; 2) additional value-added offerings, and 3) improved customer support.

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Service Providers Compete on Technology - Why Not Support?

I was sitting in a rather boring meeting last week when my iPhone buzzed. I took a peek at the SMS, hoping it was a text message from my daughter. It was not. Like millions of other iPhone owners from New York to L.A., I got a message stating that,” Your Apple iPhone now has free AT&T WiFi access at thousands of hotspots nationwide, including Starbucks …” “Well, that’s pretty cool and about time,” I thought and turned what was left of my waning attention back to the meeting.

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What’s Behind AT&T’s Free iPhone WiFi Offer?