Posts Tagged ‘personalization’

Analytics and Workflow

Wednesday, March 15th, 2017


There’s a big difference between B2C and B2B analytics that no vendors seem to be addressing, and it involves the consumption model. I recently spoke with K.V. Rao, founder and chief strategy officer of Aviso, an analytics company focused on sales, and his unabashed opinion is that “if you’re trying to expose insights and make things consumable, you have to address workflow.” He made a very good point — especially for buyers who may be having trouble figuring out what they need. What processes or workflows are they trying to influence?

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Analytics and Workflow

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OpenMethods, Next Caller Join to Streamline Call Routing

Tuesday, March 14th, 2017


OpenMethods on Tuesday announced integration with Next Caller’s Advanced Caller ID database. The integration will let contact centers on the Oracle Service Cloud use real-time contextual data for more than 500 million landline, mobile and VoIP numbers to personalize and simplify their agent and customer interactions. OpenMethods integrates IVR and telephony data into the CRM package call center agents use, saving customers from repeating who they are and why they’ve called, which can take about 30 seconds.

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OpenMethods, Next Caller Join to Streamline Call Routing

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Intel Bets $15.3B on Mobileye’s Self-Driving Car Tech

Tuesday, March 14th, 2017


Intel has agreed to acquire Mobileye, a developer of autonomous vehicle technology, for $15.3 billion in cash. Intel will integrate Mobileye’s computer vision and mapping technology for autonomous and semi-autonomous vehicles into its Automated Driving Group, to be led by MobileEye CTO Amnon Shashua. Intel SVP Doug Davis will oversee engagement across various Intel groups, and report directly to Shashua. The combined company will be the leading technology provider in the autonomous vehicle industry, said Intel CEO Brian Krzanich.

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Intel Bets $15.3B on Mobileye’s Self-Driving Car Tech

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WhatsApp Field-Trials Business Chat

Tuesday, March 14th, 2017


WhatsApp reportedly has been conducting tests of a business chat system with a number of companies that are part of the Y Combinator startup incubator. The application programming interface, or API, gives companies a direct line of communication with WhatsApp users. WhatsApp CEO Jan Koum last year said the company would seek to monetize the free chat service by providing businesses with direct access to consumers. He ruled out ads. The approach WhatsApp is taking could have stumbling blocks built in.

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WhatsApp Field-Trials Business Chat

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IDG’s New Pipeline Activator Aims to Get Sales Timing Right

Monday, March 13th, 2017


IDG has introduced Pipeline Activator, a global subscription-based service pinpointing verified projects and active sales prospects for those selling to enterprise IT. Pipeline Activator, the latest addition to IDG’s ABM360 suite of account-based marketing services, provides sales and marketing teams with detailed insights on target companies actively researching products and services for purchase. IDG identifies and validates nearly 250,000 active projects a year across companies worldwide.

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IDG’s New Pipeline Activator Aims to Get Sales Timing Right

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