E-Commerce Blog

This column is dedicated to the intersection of technology and traditional news media. With less than a week to go before America elects a new president, that intersection is looking more and more like the scene of a multi-vehicle pileup. The victims: democracy, the average voter, my patience. For me, the most telling collision of the past few weeks — the one that serves as the best example of the old vs. new media/bias vs. objectivity paradigm that’s now all the rage — was the Oct. 23 WFTV-Orlando satellite interview with Democratic vice presidential candidate Joe Biden.

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Internet Echo Chamber Drowns Out Real Campaign Issues

Just one day after notifying an Internet registrar notorious for allowing massive spamming that it would terminate its registrar accreditation, the Internet Corporation for Assigned Names and Numbers has given the registrar a temporary stay of execution. ICANN sent a letter to EstDomains on Tuesday, informing the company that its ICANN accreditation agreement had been terminated because EstDomains’ president, Vladimir Tsastsin, was convicted of credit card fraud, money laundering and document forgery in Estonia. Tsastsin was convicted on Feb. 6, 2008, according to the letter.

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ICANN Almost Cracks Down on Spammy Domain Registrar

We are all painfully aware of what is happening on Wall Street. In fact, I think that it might take several years for the stock market to regain the value that it has lost in the past year — approximately 35 percent. No doubt, there is plenty of blame to go around as to who is primarily responsible for this financial debacle. However, most experts agree that a prime candidate for blame is the credit default swap. A credit default swap is an investment instrument that is a so-called derivative security.

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Credit Default Swaps: ‘Financial WMDs’

Ask most people what they like about working with small marketing firms and you’ll hear answers such as “their personal approach” or “I’m not just a customer number to them” or “I get to work with the heavy hitters instead of some trainee just out of school.” Yes, those are the things they say when things are going well. But should the perceived service level drop, those same enthusiastic supporters begin to question their decision about working with a small firm.

Excerpted from:
8 Cures for Small Marketers’ Common Ailments

The U.S. government is getting better at designing Web sites that are user-friendly and provide value, according to the latest American Customer Satisfaction Index, released by the University of Michigan and ForeSee Results. Satisfaction with federal Web sites improved 1.4 percent to 73.9 on ACSI’s 100-point scale — one of the highest scores in this category thus far, according to the report. However, the e-government category has never attained the 80 mark, he said, which would put it on par with private sector e-commerce satisfaction.

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E-Government Climbs Another Rung on Satisfaction Ladder