Posts Tagged ‘marketing’

Then and Now

Wednesday, April 26th, 2017


A few years ago, when Oracle was busy buying companies to fill out its front-office cloud offering, RightNow Technologies developed a “day in the life” video that has stuck with me. It was shown at RightNow’s last user meeting as an independent company. In fact, at the conference where it debuted, Oracle announced its acquisition of RightNow. The video’s importance was as a harbinger of things to come in the customer service world. At that point in time, we were struggling with the idea of multichannel support.

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Then and Now

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How a Web Developer Estimates Completion Time

Wednesday, April 26th, 2017

It’s common for software developers to underestimate the time it takes to create a new feature. It’s one of the realities of software development.
In this post, I’ll explain how a …

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How a Web Developer Estimates Completion Time

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ShipStation CEO on ‘Fast and Free’ Shipping Demands

Wednesday, April 26th, 2017

The process of creating satisfied customers starts with providing a level of service that’s greater than their expectations. For ecommerce, shipping is customer satisfaction’s frontline, and online sellers should aim to …

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ShipStation CEO on ‘Fast and Free’ Shipping Demands

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Apple Slashes App Store Affiliate Commissions

Wednesday, April 26th, 2017


Apple has stunned the wider development community with an emailed announcement that it has decided to slash commissions for App Store affiliates from 7 percent to 2.5 percent, starting May 1. The cuts apply to all apps and in-app content, Apple said. However, they do not apply to commissions for movies, music, books and TV, which will remain at 7 percent. The company will continue to pay commissions on Apple Music memberships as well. Both the extent of the cuts and the brief notice provided — they go into effect next week — are surprising.

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Apple Slashes App Store Affiliate Commissions

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Salesforce, QuintilesIMS Team to Push New Therapies to Market

Tuesday, April 25th, 2017


Salesforce has entered an alliance with QuintilesIMS’ aimed at helping life sciences companies move treatments from clinical phases to commercial applications more effectively. QuintilesIMS, formed last year through the merger of healthcare data provider IMS Health and medical research firm Quintiles Transnational, is one of the world’s largest integrated healthcare services companies. QuintilesIMS plans to use the Salesforce Platform’s capabilities to build new solutions to bring therapies to market.

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Salesforce, QuintilesIMS Team to Push New Therapies to Market

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