E-Commerce Blog

In Field Test, Practical eCommerce has gathered twelve seasoned ecommerce merchants and asked each of them the same questions around a given topic. This month?s topic is shopping carts.

The participating ecommerce merchants are: Dave Norris, House of Antique Hardware; Justin Hertz, MuttMart; Chris Stump, Only Hammocks; Mike Feiman, PoolDawg; Dan Stewart, Xtreme Diesel Performance; Cindy Barrileaux, Write Your Best; Claudette Cyr, Gear-Source; Kristen Taylor, Juvie; Jeff Muchnik, RedBox Tools; Kara English, Candles & Such.

This is the third and final set of responses chosen randomly to maintain anonymity.

PeC: What shopping cart do you use?

FIELD TESTER 7: CKGold by CartKeeper.

FIELD TESTER 8: I use a privately designed shopping cart using Microsoft SQL.

FIELD TESTER 9: Yahoo! Merchant Solutions.

PeC: How long have you used this cart?

FIELD TESTER 7: 18 months.

FIELD TESTER 8: I have used the shopping cart since I bought the company in 2006.

FIELD TESTER…

More:
Field Test: Shopping Carts, Part Three Of Three

In Field Test, Practical eCommerce has gathered twelve seasoned ecommerce merchants and asked each of them the same questions around a given topic. This month’s topic is shopping carts.

The participating ecommerce merchants are: Dave Norris, House of Antique Hardware; Justin Hertz, MuttMart; Chris Stump, Only Hammocks; Mike Feiman, PoolDawg; Dan Stewart, Xtreme Diesel Performance; Cindy Barrileaux, Write Your Best; Claudette Cyr, Gear-Source; Kristen Taylor, Juvie; Jeff Muchnik, RedBox Tools; Kara English, Candles & Such.

This is the second set of merchants who have responded to the following questions. The responses were chosen randomly and arranged to maintain anonymity.

PeC: What shopping cart do you use?

FIELD TESTER 4: We built a custom shopping cart because we needed some very specific functionality.

FIELD TESTER 5: E-junkie.

FIELD TESTER 6: MonsterCommerce by NetworkSolutions.

PeC: How long have you used this cart?

FIELD TESTER 4: Just over three…

The rest is here:
Field Test: Shopping Carts, Part Two Of Three

In Field Test, Practical eCommerce gathered ten seasoned ecommerce merchants and asked each of them the same questions around a given topic. This month?s topic is fraud prevention.

The participating ecommerce merchants are: Dave Norris, House of Antique Hardware; Chris Stump, Only Hammocks; Mike Feiman, PoolDawg; Dan Stewart, Xtreme Diesel Performance; Roman Kagan, Appliance Parts Pros; Cindy Barrileaux, Write Your Best; Claudette Cyr, Gear-Source; Mike Butler, Bloom Designs Nursery; Kristen Taylor, Juvie; Jeff Muchnik, RedBox Tools; Kara English, Candles And Such

PeC: Has your ecommerce business been the victim of credit card fraud?

FIELD TESTER 7: Yes.

FIELD TESTER 8: Many people have tried to commit fraud with stolen credit cards, but no customers have been successful.

FIELD TESTER 9: No.

FIELD TESTER 10: One attempt, but we caught it before the order was processed and before the credit card was charged.

PeC: How did the fraud occur?

FIELD TESTER 7:…

More here:
Field Test: Fraud Prevention, Part 3 of 3

In Field Test, Practical eCommerce gathered ten seasoned ecommerce merchants and asked each of them the same questions around a given topic. This month?s topic is fraud prevention.

The participating ecommerce merchants are: Dave Norris, House of Antique Hardware; Chris Stump, Only Hammocks; Mike Feiman, PoolDawg; Dan Stewart, Xtreme Diesel Performance; Roman Kagan, Appliance Parts Pros; Cindy Barrileaux, Write Your Best; Claudette Cyr, Gear-Source; Mike Butler, Bloom Designs Nursery; Kristen Taylor, Juvie; Jeff Muchnik, RedBox Tools.

The responses for three of the ten merchants follow below. The answers are shown to preserve anonymity.

Pec: Has your ecommerce business been the victim of credit card fraud?

FIELD TESTER 4: In over eight years in business we haven’t had a single case of credit card fraud. While no company can claim to be 100 percent invincible, we try to utilize every option available to prevent fraudulent transactions.

FIELD TESTER 5: No.

FIELD…

Excerpted from:
Field Test: Fraud Prevention, Part 2 of 3

In Field Test, Practical eCommerce gathered ten seasoned ecommerce merchants and asked each of them the same questions around a given topic. This month?s topic is fraud prevention.

The participating ecommerce merchants are: Dave Norris, House of Antique Hardware; Justin Hertz, MuttMart; Chris Stump, Only Hammocks; Mike Feiman, PoolDawg; Dan Stewart, Xtreme Diesel Performance; Roman Kagan, Appliance Parts Pros; Cindy Barrileaux, Write Your Best; Claudette Cyr, Gear-Source; Mike Butler, Bloom Designs Nursery; Kristen Taylor, Juvie; Jeff Muchnik, RedBox Tools.

The responses for three of the ten merchants follow below. The answers are shown to preserve anonymity.

Pec: Has your ecommerce business been the victim of credit card fraud?

FIELD TESTER 1: Attempted fraud, but nothing that ever actually went through.

FIELD TESTER 2: Hundreds of fraud attempts, but I think we actually only got stung once for a small amount.

FIELD TESTER 3: Yes, we typically see a handful of…

Excerpt from:
Field Test: Fraud Prevention, Part 1 of 3