Posts Tagged ‘expert advice’

Then and Now

Wednesday, April 26th, 2017


A few years ago, when Oracle was busy buying companies to fill out its front-office cloud offering, RightNow Technologies developed a “day in the life” video that has stuck with me. It was shown at RightNow’s last user meeting as an independent company. In fact, at the conference where it debuted, Oracle announced its acquisition of RightNow. The video’s importance was as a harbinger of things to come in the customer service world. At that point in time, we were struggling with the idea of multichannel support.

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Then and Now

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Apple Slashes App Store Affiliate Commissions

Wednesday, April 26th, 2017


Apple has stunned the wider development community with an emailed announcement that it has decided to slash commissions for App Store affiliates from 7 percent to 2.5 percent, starting May 1. The cuts apply to all apps and in-app content, Apple said. However, they do not apply to commissions for movies, music, books and TV, which will remain at 7 percent. The company will continue to pay commissions on Apple Music memberships as well. Both the extent of the cuts and the brief notice provided — they go into effect next week — are surprising.

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Apple Slashes App Store Affiliate Commissions

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Salesforce, QuintilesIMS Team to Push New Therapies to Market

Tuesday, April 25th, 2017


Salesforce has entered an alliance with QuintilesIMS’ aimed at helping life sciences companies move treatments from clinical phases to commercial applications more effectively. QuintilesIMS, formed last year through the merger of healthcare data provider IMS Health and medical research firm Quintiles Transnational, is one of the world’s largest integrated healthcare services companies. QuintilesIMS plans to use the Salesforce Platform’s capabilities to build new solutions to bring therapies to market.

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Salesforce, QuintilesIMS Team to Push New Therapies to Market

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Uber Boss Practices Brinksmanship With Apple

Monday, April 24th, 2017


Uber CEO Travis Kalanick has a reputation of playing fast and loose with rules, but it appears that a maneuver his company performed on iPhones took his ride-hailing outfit to the brink of ruin a couple of years ago. When Apple discovered Uber was planting code on iPhones that persisted on the devices even after the ride-hailing app was removed, Apple CEO Tim Cook warned Kalanick in a face-to-face meeting to stop the practice or the Uber app would be kicked out of Apple’s App store, according to a report.

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Uber Boss Practices Brinksmanship With Apple

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Google Mulls Ways to Banish Bad Ads

Saturday, April 22nd, 2017


Google reportedly has been working on a plan to install an ad blocker onto its Chrome browser for both desktop and mobile versions. It also has been considering a collaboration with Microsoft, Facebook and other firms to develop a set of standards that would determine which types of advertising to block from websites. That effort presumably would aim at enhancing the consumer experience in a way that would not jeopardize ads from legitimate firms. Internet companies have struggled to find ways to eradicate abusive advertising in recent years.

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Google Mulls Ways to Banish Bad Ads

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