Microsoft’s Collaborative Contact Center Push
Sunday, June 8th, 2008
There is a level of excitement in the call center space I haven’t witnessed since VoIP began transforming the call center into the contact center. Over the years, we have seen technology after technology change the way contact centers work, and we are at the point today where IP communications affords us the opportunity to distribute call centers and agents at will. However, VoIP seems so yesterday. The latest revolution to come to contact centers is unified communications.
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Microsoft’s Collaborative Contact Center Push
