One of the most noticeable recent trends in CRM is that “there are a lot more companies looking for tools to centralize data,” noted Oro CEO Yoav Kutner. “We’re seeing multichannel businesses that interact with customers both through a brick-and-mortar and through multiple touchpoints. That data has to be collected someplace so they understand how they’re doing with their customers. One account might interact with a business through multiple channels, and all of that data has to be centralized.”
AWS on Tuesday introduced Amazon Chime, a cloud-based unified communications offering that lets users engage in high-quality audio and HD video meetings across Windows and Mac desktops, and iOS and Android mobile devices. Companies just have to download the app; they don’t need to make upfront investments in hardware or software. Users can switch seamlessly between desktop and mobile apps as needed, even in mid-conference. Participants click a button on the Chime app to join a meeting instead of dialing a number then entering a PIN.
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AWS Unveils Chime Conferencing Service
One of the best things about email marketing is the ability to test elements in a campaign and quickly receive actionable data. Moreover, the results of email tests can apply …
Toshiba shares fell 8 percent on Tuesday as the company took a $6.3 billion writedown related to its struggling nuclear power business and delayed the release of its fiscal third-quarter earnings. Shigenori Shiga, Toshiba’s chairman and representative executive officer, resigned effective Wednesday, the company said. His resignation in part reflects management taking responsibility for the loss of goodwill and the impairment related to Westinghouse’s acquisition of CB&I Stone & Webster from the Chicago Bridge & Iron Co. N.V.
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Toshiba Plunges on Massive Nuclear Writedown, Earnings Delay