Moxie Software, a provider of enterprise social software, has updated its Spaces by Moxie suite of applications with new features in its Chat Spaces, Email Spaces and Knowledge Spaces modules. Moxie Software’s user base tends to be large B2C companies that have high-volume interactions with their customers, said Chief Marketing Officer Tara Sporrer. These companies want to differentiate their service as much as possible, and equipping their social customer service operations with high-end functionality is one of the ways they can achieve that.
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