It’s one thing to employ enterprise resource planning to streamline an entire organization’s business processes — to use software and data to create a more efficient flow of information between different departments. However, what about applying ERP to an individual information technology department within that organization? What benefits could be achieved? A possible outcome is that IT operations are run more like a separate business, with an emphasis on being more responsive to users, more manageable — to deliver results that easily beat deadline, budget and spec restrictions.
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Rebooting IT to Run Like a Business
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