I have been known to do things for money. I bet you have too, but doesn’t it sound funny to put it that way? I just got off a phone briefing with Freshdesk, an Indian company with a subscription customer service and support system that it refers to as a “help desk.” Freshdesk’s got most of the bells and whistles you might expect to find in a solution like that, and it has gamified the business processes as well. That’s what inspired this column. Here’s my thinking. 
View original post here:
Rethinking the Service Paradigm
Tags: beagle-research-group, commerce-news, crm-buyer, customer, customer-experience, hello, more-by-denis-pombriant, print-article, print-version, reprints, rethinking, rethinking-the-service, service, service-paradigm, web-site
This entry was posted
on Wednesday, February 6th, 2013 at 3:00 pm and is filed under Uncategorized.
You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
