Customers Give Big E-tail Big Love in Holiday Satisfaction Survey
More shoppers went online to retailers’ Web sites this holiday season, and overall they were happier with their visits than they were in 2008, a survey by ForeSee Results found. For the second straight year, Amazon.com led ForeSee’s pack of top 40 U.S. e-retailers in terms of customer satisfaction. Netflix and QVC took second and third places, respectively, and Apple tied with Cabela’s for fourth. The report is based on a survey of more than 10,000 visitors to the top 40 e-tail Web sites in terms of sales revenue, as reported by Internet Retailer’s June issue.
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Customers Give Big E-tail Big Love in Holiday Satisfaction Survey
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