Cable’s Customer Satisfaction Tangle
Cable company and customer satisfaction: The two terms are often considered antithetical. Through the years, these corporations have earned a reputation of being slow to respond to customer inquiries, inflexible and callous. Now as new competitors tread on their cash cow video services, will these providers change their ways, or will their rigidity cause them to lose business? The notion of cable companies as poor service providers has been borne out in many surveys and studies on customer satisfaction.
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Cable’s Customer Satisfaction Tangle
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