RightNow Adds Agent Scripting to Contact Center Toolbox
RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on RightNow’s strong self-service platform with the addition of agent-scripting technology, a desktop add-in framework, and guided assistance. RightNow has also bundled many of its contact center features into a new software package. It includes the agent scripting introduced in November 08, feedback features, and cross-sell and upsell functionality.
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RightNow Adds Agent Scripting to Contact Center Toolbox
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