Siebel Suite Gets Major Overhaul
For the second time since its acquisition of Siebel, Oracle is rolling out a major upgrade of the iconic on-premise suite. Version 8.1.1 has rehabbed many of its features — as well as lavished a great deal of attention on the loyalty functions. The company is also introducing Oracle CRM Gadgets for Sales — five mini-applications that provide enterprise data and service leveraging Web 2.0 content. In this version, Oracle has updated Siebel Self-Service, including Siebel eSupport and Siebel eCommerce applications, with industry-specific customer self-service applications.
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Siebel Suite Gets Major Overhaul
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