Service Providers Compete on Technology - Why Not Support?
The competitive environment that characterizes today’s broadband and value-added services landscape benefits the growth of many digital lifestyle products and services. Consumers are also primary beneficiaries of increased competition among carriers. Case studies reveal that when at least two service providers on relatively equal footing in terms of offerings are actively battling to acquire and retain customers, the end results tend to be 1) lower prices; 2) additional value-added offerings, and 3) improved customer support.
Read the rest here:
Service Providers Compete on Technology - Why Not Support?
Tags: activate-alert, business, communications, critical-issues, crm-buyer, customer service, discussion, gaming, hardware, linux, microsoft, network, privacy, search-archives, security, service, software, technology, trends, view-sample
