Quick Query: 1&1 CEO Oliver Mauss
1&1 Internet is among the world’s largest web hosts with 55,000 servers and 7.46 million customer contracts. Recently, the company surveyed 1,025 U.S. consumers about website communication and loyalty. We asked 1&1 CEO Oliver Mauss about the survey and what it means for small to medium-sized ecommerce businesses.
PeC: 1&1 Internet conducted a “Website Communication Survey” to learn more about how consumers feel about being able to contact an online business. What did you find?
Mauss: Customers want to be able to easily communicate with an online business. The ability to contact a business is the most important aspect of using a website for 85 percent of Americans. Approximately 70 percent of consumers have a negative perc…
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Quick Query: 1&1 CEO Oliver Mauss
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