Salesforce Adds App Hub to Centralize Customer Service on Desk.com

November 25th, 2014


Salesforce.com on Monday launched App Hub, an upgrade to its Desk.com customer service platform. App Hub features more than 50 apps for a wide range of functions including e-commerce, email marketing, telephony and text messaging. Partner apps available with Desk.com include Harvest, JIRA, MailChimp, Olark, Shopify, Twilio, Five9, NewVoiceMedia, OneReach, RingCentral and TalkDesk. The integration technology is the heart of the offering, said Leyla Seka, general management and SVP of Desk.com.

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Salesforce Adds App Hub to Centralize Customer Service on Desk.com

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Amazon Goes Into the Handyman Business

November 25th, 2014


Amazon on Tuesday began rolling out Amazon Local Services, which lets customers purchase professional assistance for setup, installation and repair work. Service providers will be covered by Amazon’s guarantee. They will be licensed and insured, and they will have to pass a background check. The idea initially is to tie Amazon purchases to recommended service providers. For example, if a consumer were to buy an air conditioner from Amazon, the company would offer a list of firms that would install it.

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Amazon Goes Into the Handyman Business

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101 Ways to Use Data, for Ecommerce

November 25th, 2014

Data can be extremely important to ecommerce merchants, as it helps them understand their customers better and generate more revenue. There are many ways a …

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101 Ways to Use Data, for Ecommerce

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FCC’s Spectrum Cash Cow Produces Rich Milk

November 25th, 2014


Bidding for wireless spectrum in the United States Federal Communications Commission’s latest auction has gone through the roof, raising more than $36 billion as of Tuesday morning. A total of 70 qualified bidders are seeking 1,614 licenses in the 1695-1710 Mhz, 1755-1780 Mhz and 2155-2180 MHz bands. The auction almost certainly raise even more money over the next few weeks. “They’re going to have a brief break for Thanksgiving, and then the auction will resume Monday,” said Frost & Sullivan analyst Ronald Gruia.

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FCC’s Spectrum Cash Cow Produces Rich Milk

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10 Last-minute Ways to Increase Holiday Conversions

November 25th, 2014

It’s crunch time. If you procrastinated the proper planning for this now-current holiday shopping season, not all is lost. While there’s no time to completely …

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10 Last-minute Ways to Increase Holiday Conversions

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